From: Simon Jones
Sent: 18 March 2013 18:56
To: Nick Hale
Subject: Air Source Heat pump and Ecocent
I wanted to thank you for sorting out the problem we had with the heating system at Longcroft. This transpired because of a fractured fan blade which you replaced without charge on Christmas Eve with just a few hours’ notice and more recently with the replacement of a control unit apparently rendered useless from an unexpected electrical surge.
The point here for me is that my elderly Father lives in this house and of course keeping him warm is paramount. You have taken calls from me late at night, Sundays and other inconvenient times without complaint or hesitation and always with a willingness to sort the problem immediately.
Such after sales service is indeed rare and remains a source of considerable reassurance to my family who have my father’s well-being uppermost at all times.
My thanks to you and your colleagues for this support and for such excellent service
Kind regards Simon
Simon C.Jones FRICS
First Asset Finance PLC
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